FREE SHIPPING ON ALL ORDER $59.99 AND ABOVE + 30 - DAY FREE RETURNS

Shipping Policy

How Are Shipping Costs Determined

Shipping costs are determined by your item's size and weight and your delivery address. Currently, we only offer one flat rate of $4.95 for cart purchases up to $59.99; then, we apply FREE shipping for all items.

We show your shipping cost based on your purchased items in your shopping cart.

Where Does Trulvv Ship?

  • The 48 continental states only.

When Will My Order Ship?

Each product on Trulivv.com has an estimated processing time of 7-14 days which is given in business days and provided on the product's page. Processing times vary based on how your item is being shipped and where it is being fulfilled. Your full delivery timeframe includes both processing time and the time your item is in transit.

Business days are Monday to Friday and do not include federal holidays within the United States.

 

What Shipping Methods Are Available?

Trulivv currently offers USPS or UPS convenient shipping methods for items purchased online, including small-item shipping methods and large-item shipping methods.

 

Shipping Methods and Transit Time:

  • Standard USPS first class shipping, 7-10 business days.
  • Standard UPS, 7-10 business days.

How Can I Track My Shipment?

Once your item(s) are shipped, you will receive a notification indicating your order has shipped along with your carrier's shipping confirmation code. You can track your order by clicking on the tracking number. It will then redirect you to the specific carrier's website.

Tracking availability varies based on the types of items you purchased, your selected shipping method, and the carrier of your item. Please note, it may take up to 48 hours for a carrier to scan your order into its tracking system. This means your tracking number may not provide updates for up to 48 hours.

 

What If I Never Received My Order?

Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages, or be left in a different location at your home. Log in to My Account and select Order Status.

If your order is past the estimated delivery date or has been marked as delivered but cannot be located, please contact our support team support@trulivv.com or 1-888-605-1377 for assistance